Frequently Asked Questions
Q: How has Performance Packaging been able to consistently provide outstanding quality and service for over 15 years?
A: Communication and long term relationships are the key. We have been partnered with our manufacturing facilities for over 15 years. We have invested in direct Performance Packaging personnel located in China who deal directly with production and, along with our Las Vegas staff, provide 24 hour customer service for our clients.
Q: What is C-TPAT certification and why is it important?
A: C-TPAT is a voluntary government-business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security. C-TPAT recognizes that U.S. Customs and Border Protection (CBP) can provide the highest level of cargo security only through close cooperation with the ultimate owners of the international supply chain such as importers, carriers, consolidators, licensed customs brokers, and manufacturers.
Q: Does Performance Packaging carry C-TPAT certification?
A: Yes, Performance Packaging was one of the first packaging importers to receive the coveted C-TPAT certification which assures a fast track through Customs clearance for our clients. We later became the first company in the United States to gain C-TPAT Tier Level II certification. This involved third party audits and inspections of our manufacturing facilities.
Q: Are your products FDA compliant?
A: All of our manufacturing facilities are ISO 9001 and AIB certified and are compliant with FDA requirements for food use. We have also recently achieved BRC certification at our facilities for strict European compliance.
Q: What are your minimum order requirements?
A: Depending on the size of your pouch or bag, minimums are as low as 25,000 per SKU for larger sizes and up to 100,000 per SKU for smaller sizes.
Q: Will we get our product on time? Aren’t there many delays in shipping from overseas?
A: Performance Packaging boasts a 99% on time delivery record. We control all of our own shipping from the production floor to your door. This ensures that your product will deliver to you on the due date or before.
Q: What is the Lead Time on an order?
A: The standard Lead Time is 8-10 weeks from artwork approvals on new items and 6-8 weeks on reorders. This is when it is delivered to your facility. This time can be shortened by 3-4 weeks if you choose to air ship your product at your expense.
Q: What are your format requirements for artwork?
A: We require artwork files to be emailed or uploaded to our FTP in Adobe Illustrator format with the fonts saved as outlines. Please refer to the PP Digital Art Requirements on our PP Forms page.
Q: Do you provide any artwork or design services?
A: Yes, we can provide as much graphic service as you require. We have developed full designs for our clients. Basic changes to your existing artwork are available at $135.00 per hour.
Q: What is rotogravure printing?
A: Rotogravure (Roto or Gravure for short) is a type of intaglio printing process; that is, it involves engraving the image onto an image carrier. In gravure printing, the image is engraved onto a cylinder because, like offset printing and flexography, it uses a rotary printing press. This process allows images to be printed at 175 DPI line screen for outstanding graphic reproduction.
Q: What are cylinders and how much do they cost?
A: Printing cylinders are used to print your artwork on the substrate you choose. One cylinder is needed for each color per SKU. Cylinder charges are $375.00 per color and include all color separations, UPC film masters, and the first set of Iris proofs. Additional Iris proofs are available at $50.00 each. Additional art changes are billed at $135.00 per hour.
Q: Are shipping costs included?
A: Shipping costs to Long Beach, CA are included in your quote, unless otherwise noted. On orders over 2,000 pounds, shipping to your end destination is also included, unless otherwise noted.